FAQ
Frequently asked questions
Scheme for the implementation of the comprehensive service:
- Acceptance of the order.
The initial stage at which we agree on all the details of the order together with the client. Payment is also made at this stage.
Duration: 1-14 days - Execution of the order.
The stage in which we order products and wait for them to reach our warehouse in China.
Duration: 5-30 days - Delivery of goods to Poland.
Goods are delivered to Poland by air or sea.
Duration: 14-120 days - Customs clearance of goods.
Products must be cleared before they can be delivered to customers.
Duration: 1-30 days - Delivery to the door / pickup in person.
The last, most anticipated stage of order fulfillment. The goods will be delivered to you (to the address provided in your country) or you will be able to pick them up from the warehouse in Kutno, Poland.
Scheme of the implementation of the transport service (dedicated to experienced importers):
- Acceptance of the order.
The initial stage at which we agree on all the details of the order together with the client. Payment is also made at this stage.
Duration: 1-14 days - Execution of the order.
The stage in which we pick up your goods from the manufacturer or await their delivery to our warehouse in Guangzhou (Canton).
Duration: 5-30 days - Delivery of goods to Poland.
Goods are delivered to Poland by air or sea.
Duration: 14-120 days - Customs clearance of goods.
Products must be cleared prior to delivery to customers. You are required to provide documents for customs clearance.
Duration: 1-30 days - Delivery to the door / pickup in person.
The last, most anticipated stage of order fulfillment. The goods will be delivered to you (to the address indicated in your country) or you will be able to pick them up from the warehouse in Kutno, Poland
You can find them on many popular sites such as Alibaba.com, Aliexpress.com, 1688.com. However, you can send us a link to any offer – we will find a Chinese offer for you.
Our logistic minimum is PLN 3.500 gross. This is the minimum order amount that we will complete for you. This amount may include different products from different suppliers – we complete orders in our warehouse in Guangzhou.
Our commission is usually 5-20% of the order value. It is selected individually. We know that you want to earn money on import very often – we make sure that our price allows you to earn on your order. The commission depends on the value of the order and size.
We ship the products by sea and air. If your product has a large size (e.g. 40x30x20 cm), shipping by air will be expensive – in this case it is better to choose sea shipping, which will be much cheaper.
The minimum quantity of ordered products is 1 item. Remember that the value of the transaction cannot be less than PLN 3.500 gross.
Absolutely not! We are an importer and we introduce products to the market. We issue We will issue an intra-community supply of goods invoice (Polish 0% VAT invoice) – it’s like ordering goods from a wholesaler.
No, we do not offer a product warranty. We offer a guarantee for the execution of the order and for the delivery of the ordered products to you.
If you are not sure of the quality of the goods you wants to order – we will order samples for you.
You will receive a pro forma invoice from us. After paying it, you will receive an advance invoice, and after the goods have been delivered to you – the final invoice.
In the case of orders for an amount lower than PLN 100.000 gross, a prepayment of the entire order is required.
Unfortunately, this is not possible. If you are not sure of the quality of the product – we will order samples for you.
The valuation includes the cost of purchasing the product, the cost of transport in China, the cost of transport to Poland, fixed costs, costs of customs clearance, customs, VAT, our margin and the cost of delivery of the goods to our warehouse in Kutno, Poland.
We handle many inquiries daily and making out many valuations for our clients. We usually don’t have time to meet in person with our clients. We encourage you to contact us by an e-mail.
We are both importer and retailer. On average, we send a container of goods from China to Poland twice a month for our sales. Your products We are importer and retailer. We send a container of our goods from China to Poland twice a month for our sales. Your products will flow in the container with ours. In addition, we carry out air orders. We can ship air shipments at any time. Our store: primado.pl
Yes, you can. We will order samples for you to Poland and deliver them to your address, or to our warehouse in China, where our employee will make a real photo or video presentation of product.
As an importer, we comprehensively deal with the issue of introducing products to the market. You can be sure that the product ordered with our help will have all the documents necessary to launch the product on the market. Remember that we are the importer – we are obliged to take care of the documentation and we are responsible for placing the product on the market.
We do not specialize in food orders or products that come into contact with food.
No. We do not import counterfeit products or products that are prohibited on the Polish or European market.
You can download contract templates here:
A sample invoice is attached below:
It is not possible. We import any products according to your order. It is impossible to create such a catalog, because it would have to include billions of product items. Just tell us what interests you – we will find a supplier for you. You can also use sites like 1688.com or alibaba.com yourself.
Yes. Our guardian will contact you at your request and present you the leasing / investment loan options.
As a rule, we do not import food, products that come into contact with food (e.g. juicers), counterfeit products.
There may be a situation when you ask us about some other product, not listed above, which we will not be able to import – we will then inform you about it by e-mail before placing the order.